All tools in the Social Software Matrix have been compared in business use case-, technological- and product categories. A description of all categories is given in the tables below. A summarizing sentence is complemented by a list of crucial features. These descriptions state the most important features that are expected in the different categories from good Social Software Suites. The description are not meant to be strict definitions of the categories but shall give the reader an idea of what each category means and what has been taken into consideration during the evaluation process.

Use Cases

Enterprise Communication Collaboration and Knowledge Exchange Social Networking and Expert Search Personal Information Management Project Management

Technology and Product

Operational Flexibility Customization & Extensibility Data & Security Support & Service

Technology and Product

Operational FlexibilityOperational Flexibility deals with the question of how flexible a social software product is in terms of set up and integration under the different conditions companies have:

  • offered as software as a service (SaaS), as an on premise solutions or both

  • flexibility of databases and servers (operating system)

  • scalability and clustering support

  • compliance with standards

  • integration capabilities with- or dependence on other software

  • accessibility (e.g. mobile access)

  • multi language support

Customization & ExtensibilityCustomization & Extensibility takes into account the ease of customization of the product on a general as well as on a personal level. Furthermore it deals with the question in which ways basic capabilities can be extended:

  • design adjustments to match corporate design

  • change of navigation and layout

  • user managed personalization with widgets

  • availability and quality of plug-ins, development framework, Application Programming Interface (API), compliance with REST/SOAP as well as existence and activity of a developer community around the product

Data & SecurityA heavy used social software platform quickly becomes as business critical as established enterprise applications and thus requires advanced data management and security support functions:

  • security and access control for users

  • backup and recovery

  • lifecycle management for data and archiving

  • Single Sign On (SSO) and LDAP integration possibilities

  • good granularity in access control and management

Support & ServiceSupport and Service depends, besides direct vendor support and product documentation, mainly on the product partner channel:

  • number of integrators, consultancies and resellers supporting companies in implementing and managing of the social software product

  • broad community support - not only for open source projects

  • vendor support quality and availability (e.g. 24/7 hotline)

  • whitepapers on best practices and product training

  • product maintenance: new patches and release

2 comments for “Categories”

  1. Facebook Gruppen als Alternative zu Enterprise Collaboration Tools | Besser 2.0 on 22. November 2010 11:37

    [...] Alternative für die tägliche Zusammenarbeit im Team darstellt und bediene mich dazu den Bewertungskriterien der Social Software [...]

  2. Romesh on 9. July 2013 11:28

    We have created a list of features that we believe a social business software should possess. Have a look

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