All tools in the Social Software Matrix have been compared in business use case-, technological- and product categories. A description of all categories is given in the tables below. A summarizing sentence is complemented by a list of crucial features. These descriptions state the most important features that are expected in the different categories from good Social Software Suites. The description are not meant to be strict definitions of the categories but shall give the reader an idea of what each category means and what has been taken into consideration during the evaluation process.

Use Cases

Enterprise Communication Collaboration and Knowledge Exchange Social Networking and Expert Search Personal Information Management Project Management

Technology and Product

Operational Flexibility Customization & Extensibility Data & Security Support & Service

Use Cases

Enterprise CommunicationEnterprise Communication is about using social software as a communication platform on which every employee can participate in enterprise discussions across traditional company boundaries. Discussions can be initiated top-down as well as bottom-up and be conducted on a small level or across the enterprise. Enterprise Communication includes:

  • forum functionality and blogs

  • comments and rating for all content

  • option to restrict functionality (read, write, comment) for more official spaces

  • moderation and to abuse reporting

  • setting up of brand official and non official spaces

Collaboration and Knowledge ExchangeCollaboration and Knowledge Exchange is about enabling people to collaborate on and across all levels of an organization with:

  • flexible configuration of open and closed workspaces within a hierarchical structure

  • a broad range of social software functionality (e.g. wiki-pages, blogs, bookmark-sharing, microblogs, discussion forums) within a workspace

  • flexible workspace configuration (individual selection of functionality)

  • option to restrict access on multiple levels to protect sensitive information

  • file sharing and document management (versions, WebDAV access, pdf/word export)

  • tag clouds for discovery of knowledge

  • Advanced: Office integration and desktop/explorer connector for file handling

Social Networking and Expert SearchThe goal is to support employees in maintaining and expanding their corporate network, based on a virtual representation of all users (in profiles), including their contact data, skills, expertise and interests to:

  • connect with colleagues and follow their activities

  • locate experts for any topic with a keyword search (Advanced: extra people search)

  • give access to a user’s activities on the platform and related content on each profile (aggregated user profile)

  • consider the content produced by/related to a person (search function) in order to reflect the development of expertise, to provide currency and relevance of result

  • Advanced: visualize relationships and/or users in an organizational hierarchy

Personal Information ManagementThe goal is to provide employees with the ability to select information sources and integrate them on a central and customizable personal page:

  • personal space and dashboard with option to integrate RSS feeds and widgets

  • personal blogs and wiki-subspaces serving as virtual notebooks

  • bookmark management

  • advanced search function searching across workspaces and content types

Project ManagementProjects are a special form of enterprise collaboration and need dedicated support functionality which can be provided by social software, including:

  • a collaboration workspace with advanced file management (see chapter Collaboration and Knowledge Exchange)

  • coordinated centralized communications with project blogs, wikis and microblogging functionality

  • resource planning and tracking of project progress with a central task list, milestones and project calendar

  • Advanced: Time tracking, requirements management and detailed task coordination, including workflows

2 comments for “Categories”

  1. Facebook Gruppen als Alternative zu Enterprise Collaboration Tools | Besser 2.0 on 22. November 2010 11:37

    [...] Alternative für die tägliche Zusammenarbeit im Team darstellt und bediene mich dazu den Bewertungskriterien der Social Software [...]

  2. Romesh on 9. July 2013 11:28

    We have created a list of features that we believe a social business software should possess. Have a look

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