Below you can find the full overview of ratings of Social Software Matrix. They are enriched with background colors to show positive (green) or negative (red) ratings. The results are also included into our widget that you can embed on your own web page or blog.



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Use Cases


and Knowledge Exchange
Networking and Expert Search
Information Management
Atlassian Confluence 4.3 79% 90% 60% 70% 70%
Salesforce Chatter 30% 80% 10% 40% 50%
IBM Lotus Connections 4.0 80% 80% 90% 80% 70%
Jive Social Business Software 6.0 90% 80% 80% 100% 70%
Just Connect 70% 70% 60% 60% 50%
Microsoft Office SharePoint 2013 80% 100% 70% 60% 90%
Yammer 80% 50% 90% 90% 10%
Lithium 80% 60% 60% 70% 30%
Drupal Commons 3.0 80% 70% 80% 90% 30%





12 comments for “Matrix”

  1. Sjaak Ursinus on 12. January 2010 13:16

    These number on categories are great but if you don’t post what your decisions are to give a certain category a certain number/grade. Its completly useless :-) . I mean if I speak for myself I am quite familiar with Lotus Connections. and you graded for example “Date & Security” 70%. I just now want to know why did you graded it 70% ! that would be interesting as maybe your decisions do not apply to my or to my customer environments and in that particualr case it would be 100% as you understand what I mean.
    Hope to see clarifications on the categories soon !

  2. BerndAppelhans on 12. January 2010 15:55

    Hi Sjaak,

    You are making an important remark here. If we would post these ratings without an explanation of our categories and any indication how we came to that rating the numbers would be completely useless. We have however outlined our categories here and provide a short evaluation text for each rating on the individual toolpages (you find a linklist here and in the sidebar).

    We will make this more transparent by providing a new matrix-table with links to the respective evaluation texts in the near future.

    In the specific case that you mention (Lotus Connections, Data & Security) we did not like that “access controls are mostly just public or private and a definition of user roles needs a complicated integration with the Websphere Portal Server (WPS).”

    Surely it is possible to justify a 10% higher or lower rating and we are aware that our assessments are not perfect. This is why we encourage people to understand the ratings as indicators of strength and weaknesses rather than absolute scientific statements.

    Your conclusion that a given rating will not fit a particular customer environment is absolutely correct and valuable. The Social Software Matrix is provides a general overview only. For a detailed situational analysis and tool-selection experts should be consulted.

    Best regards,


  3. Saqib Ali on 18. January 2010 06:58

    Excellent work. How often do you guys plan to refresh the matrix, given that SM apps evolve at a very rapid pace?

  4. BerndAppelhans on 29. January 2010 17:05

    Hi Saqib,

    you are right, the tools evovle at a rapid pace. However, significant changes do not occur on a monthly basis and usually just come in major product updates. We are working on this trying to establish a process that will allow vendors to easily notify us about enhancements of their tools, so that we can reasses them. In addition we are optimizing our product review process which will allow us to add more tools to the Matrix despite of the limited time we have for working on our favorite side-project.

    Best regards,


  5. Enterprise 2.0 — Social Software Matrix, SSM | on 16. February 2010 11:45

    [...] Software Matrix, SSM | Read original… AKPC_IDS += [...]

  6. Sudhir Desai on 18. January 2011 18:04

    I will second what some others have said. This would be even more useful if there was a way to understand the basis of your ratings.

  7. Paul on 22. March 2012 23:52

    You should include SalesForce/ Chatter

  8. Social Collaboration III: SoCo Software – a roadmap to make the perfect choice | aquarius Digital Potential Blog on 30. November 2012 18:23

    [...] There are lots of resources online that are trying to help with these kinds of evaluations. You can even find interactive tools telling you which requirement categories are met best by which tools (see for example Social Software Matrix). [...]

  9. 社交合作第三部分:SoCo软件 - 作出最佳选择 | 水瓶座数码潜能部博客 on 6. December 2012 06:17

    [...] 线上有很多不同的资源可以帮助客户进行这一类的评估。您甚至可以找到免费的互动工具,按照您的需求为您推介合适的软件(如Social Software Matrix)。这些线上资源可以帮助企业对软件进行初步了解,但这并不能取代根据个别标准进行的深入评估。 [...]

  10. LS on 27. February 2013 12:43

    are you planning to include Drupal Commons 3.0 ?

  11. Josef Kreulich on 7. March 2013 18:53

    Is it possible to actualize the matrix to 2013?


  12. Armin on 11. March 2013 14:25

    We currently prepare an actualization of the SocialSoftwareMatrix and we are going to include several new tools. And yes, Drupal Commons is one of it! Stay tuned.

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